SMAC Recovery - The Patient Billing Specialists!
How's Your Patient A/R?
Why Don't Patients Pay?
Check Out The Benefits of Using SMAC!
Provider Support Team
Multiple Statements / Letters
State-Of-The-Art Call Center
You Maintain Control
Exclusively Dedicated to
Patient Account Recovery
Easy Exit Agreement
The Problem we solve?
Unlocking your patient A/R!
Why don't patients pay?
They don't believe they owe the balance.
They think it's the insurance company’s responsibility.
They moved and never received a statement.
The balance owed is a budget buster.
They don't understand their bill.
The bill is inaccurate.
Insurance wasn't filed properly.
SMAC Recovery Specialists...
educate the patient on "why" they owe the balance.
explain the Explanation of Benefits (EOB) to the patient showing them "why" there remains a patient responsibility after insurance has settled.
run advanced skip tracing. Using corrected information, statements are sent to patients at their most current address and calls are made to their most current phone numbers.
work with the patient, within their budget, to set up affordable monthly payment plans. The SmacSys Software, used by SMAC Recovery, seamlessly administrates the monthly payment plans.
take time to explain the patient's bill, line item by line item, answering questions and clearing up any patient misunderstandings.
act as facilitators between the patient and the practice in resolving insurance and other outstanding issues in order for payment to occur.
act as facilitators between the patient and the practice in gathering the correct insurance information so the balance can be billed or re-billed appropriately.
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